SHIPPING & RETURNS POLICY

Last updated: September 16, 2026

This policy applies to all orders placed on orabiolabs.com. “We,” “us,” and “our” refer to ORABIO LABS LLC, a Wyoming limited liability company operating as Orabio Labs.

For questions or assistance, contact support@orabiolabs.com.

1. Shipping Destinations

We currently ship within the United States only. Available shipping options and any delivery restrictions are shown at checkout.

Products are available only for delivery to eligible U.S. destinations, subject to applicable product-specific, federal, state, and local restrictions. We do not accept orders for international delivery or for onward export through forwarding services.

Shipping charges and applicable taxes are disclosed before you complete your purchase.

2. Order Processing & Dispatch

Orders are processed and dispatched within 24–72 calendar hours after we receive your completed order and payment or payment authorization. Calendar hours include weekends and public holidays.

A completed order contains the information needed to fulfill it, including a complete shipping address.

Orders remain subject to the eligibility and purchasing requirements in our Terms of Service. Internal order acceptance, eligibility screening, or fraud checks do not extend an applicable dispatch deadline. If we cannot dispatch within the promised period, the delayed-order procedure in Section 4 applies.

Dispatch occurs when the package is handed to the carrier. Creating a shipping label does not constitute dispatch.

3. Delivery Time & Tracking

After processing and dispatch, estimated delivery time is up to 15 business days. Processing time is additional to this delivery period.

Business days are Monday through Friday, excluding U.S. federal holidays.

We send tracking information by email when your order is dispatched. Carrier tracking may take time to update after collection.

Severe weather, carrier disruptions, or other exceptional events may affect delivery estimates. If your package has not arrived within 15 business days after dispatch, contact us so we can investigate promptly and arrange an appropriate resolution.

You do not need to wait until the end of this period to report a known shipping problem. Delivery delays do not remove any rights you have under applicable law or any express delivery commitment forming part of your order.

4. Delayed or Unavailable Orders

If we cannot dispatch on time, we will email you before the applicable deadline with a revised dispatch date, or explain why no date is available, and offer cancellation with a full refund for the unshipped order.

We will automatically cancel and refund the unshipped order if you decline the delay or do not expressly agree before the applicable dispatch deadline. The same procedure applies to further delays.

You may cancel an agreed delayed order at any time before dispatch.

If an item becomes unavailable and we cannot fulfill it, we will notify you and refund the amounts paid for the unfulfilled portion, including attributable taxes and shipping charges. We will not substitute a materially different product without your agreement.

5. Address Changes & Delivery Issues

Please check your shipping address before submitting your order. Contact us immediately if you need to correct it. We will make reasonable efforts to accommodate changes before dispatch, but changes cannot be guaranteed once fulfillment begins.

If an address error results in a returned package, we will contact you to explain the available options and any proposed redelivery charge before arranging another shipment. Any charge must be reasonable, disclosed in advance, and agreed to before we proceed.

If tracking shows “Delivered” but you cannot find your package, check with household members, building management, and the carrier, then contact us. These suggested checks are not a condition of exercising your legal rights.

We will investigate missing-package reports with the carrier. A delivery scan alone does not automatically result in rejection of a claim. We will consider the available evidence and your rights under applicable law.

Unless you separately agree to another lawful arrangement, risk of loss remains with us until delivery to you or your authorized recipient at the agreed address.

For a shipment lost in transit or delivered to the wrong address due to an error by us or our carrier, we will offer a replacement at no additional cost or a refund. You will not be required to obtain reimbursement directly from the carrier as your sole remedy.

6. Returns & Exchanges

We do not offer voluntary returns or exchanges solely for a change of mind after dispatch. This policy applies to all products, including discounted and promotional purchases.

Research materials require appropriate handling and storage and may be affected by contamination or unsuitable conditions.

This restriction does not exclude or limit rights relating to damaged, defective, missing, incorrect, or misdescribed products, or any other mandatory rights under applicable law.

Contact support@orabiolabs.com before returning an item so we can provide the appropriate return address and instructions for your case. Do not send products to an address obtained from another source without confirming the return instructions with us.

Do not mail hazardous or potentially unsafe materials without appropriate instructions and lawful packaging. Where necessary, we will provide reasonable return, collection, or disposal instructions.

Where a return is needed because of our error or a verified product defect or transit damage, we will provide prepaid return shipping or cover reasonable return shipping costs.

We do not charge restocking or refund-processing fees for remedies provided under this policy.

7. Damaged, Incorrect, Missing, or Defective Items

Please inspect your order when it arrives. We ask that visible damage, missing items, or incorrect products be reported within 72 hours of delivery where reasonably possible.

This is a request for prompt notification, not a deadline that extinguishes your legal rights. Defects discovered later should be reported promptly after discovery.

Email support@orabiolabs.com with:

• Your order number or other information allowing us to locate the purchase.
• A description of the issue.
• Photographs of the affected items and packaging, where reasonably available.
• The product name and lot or batch number, where available and relevant.

A missing receipt or unavailable photograph will not automatically invalidate an otherwise substantiated claim. Please retain the items and packaging where safe and reasonably possible while we review the issue.

Do not use a product with compromised packaging, an unexplained labeling discrepancy, or a suspected safety issue. Keep it safely isolated and contact us for instructions.

For verified claims, we will offer an appropriate replacement or refund without additional cost. Any remedy or choice of remedy required by applicable law remains available.

Where we are responsible for the issue, the remedy includes applicable taxes, attributable original shipping charges, and reasonable necessary return costs. If the entire order must be refunded, the refund includes the original shipping charge for that order.

Damage caused solely by improper storage, contamination, alteration, or prohibited use after delivery does not itself establish a defect attributable to us. It does not extinguish an unrelated valid claim.

8. Order Cancellations

To request cancellation, email support@orabiolabs.com with your order details as soon as possible.

Ordinary cancellation requests can be accommodated before fulfillment begins. If fulfillment has already begun, we will honor a request received before carrier handoff when it is reasonably possible to stop dispatch.

Once an order has been dispatched, the return and refund provisions of this policy apply.

These operational restrictions do not apply to cancellation rights arising from delayed dispatch, our breach, or applicable law. An agreed delayed order may be canceled at any time before dispatch, as described in Section 4.

If an order is canceled before dispatch, we refund the amounts paid for the canceled portion, including attributable taxes and shipping charges. We do not charge a cancellation penalty.

9. Refunds

We issue refunds within seven business days after cancellation or after a refund otherwise becomes due, or sooner if required by law.

A fully canceled, unshipped order receives a full refund, including shipping charges and taxes. Partial refunds include the amounts attributable to the affected items and any associated charges that must be refunded.

Payments are handled through Whop and its payment partners. Refunds are ordinarily issued through the original payment method using the applicable payment service.

If the original payment method cannot receive the refund, we will arrange an alternative permitted by law. We do not substitute store credit for a required monetary refund.

We confirm issuance by email. Your bank or payment provider may take additional time to display the credit after we issue it.

Refunds owed by law will not be delayed pending recovery from a carrier, supplier, insurer, or other third party. The involvement of Whop or another payment provider does not remove our obligations concerning your refund.

10. Your Rights & Policy Updates

Nothing in this policy excludes or limits mandatory consumer rights, applicable warranties, or your right to raise a payment dispute. Contacting us first is encouraged but is not a condition of exercising those rights.

You do not need to wait for our investigation before meeting a deadline imposed by law, your bank, or your payment provider.

This policy should be read together with our Terms of Service. No provision of either document excludes a right or remedy that applicable law does not permit us to exclude.

The version provided at the time of purchase applies to that order. Later updates will not retroactively reduce your rights.

You may request a written copy of this policy by emailing support@orabiolabs.com.

11. Contact

ORABIO LABS LLC
A Wyoming Limited Liability Company
Email: support@orabiolabs.com
Website: orabiolabs.com

For shipping inquiries, cancellations, delivery problems, returns, or refunds, include your order number or other information that allows us to locate your order.

Return addresses and any necessary handling instructions are provided by email for the relevant case. Please contact us before sending any product back.

Do not send full payment-card details, passwords, medical records, patient information, or unnecessary identity documents by email.